If your order has not been delivered within the estimated period, we suggest that you check that the address indicated for the delivery is correct or in case of a missed delivery, contact DHL to reschedule your delivery. For further assistance, feel free to contact us.
Your order will be carefully packaged in a protective Chalayan box to ensure it arrives to you in great condition. At Chalayan we care about the the environment: the carton boxes are made from 100% recycled paper and the prints on them are made with no chemical products.
We want to sort out any issues with faulty items straight away. As soon as you discover a fault, please contact us with the order number, faulty item’s name and the description of the fault. We are happy to help.
If one of the items you received isn't what you ordered, please contact us. We want to sort out any issues with incorrect items straight away. After sending it back to us, we'll ship you the correct item or if not available, we will proceed with a full refund.
To find the size that interests you, please use our Size Chart which should help you find the right fit. Find the right size for you with the help of the tables you will find in every product page. For further assistance regarding the sizing and the fitting we suggest you to contact us.
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page. We will also confirm the expected date of delivery once you proceed with the purchase.
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Chalayan guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement. The first entry corresponds to the payment authorization request that is made when you place the order The second confirms the actual charge.